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VOL. 8, ISSUE 5 (2023)
Stakeholder management strategies and service delivery in county governments in Kenya
Authors
Kenneth Benard Orina
Abstract
The study looked at Kenyan county governments'
stakeholder management strategies and service delivery. The stakeholder level
of influence was the strategy for managing stakeholders. A descriptive survey
study approach using structured and semi-structured questionnaires was used to
gather primary data. Nine county governments in Kenya were chosen purposively
for the study's sample size. Two hundred and nineteen (219) respondents were
picked using a simple random sampling procedure, and their responses were
compiled. The data was analyzed using descriptive statistical methods, and the
statistical link between the major variables of the study was examined using
regression and correlation analysis. The results of the study revealed that
there was a positive statistically significant relationship between stakeholder
level of influence and service delivery as supported by a beta coefficient of
0.509 and p=0.000<0.05. The study recommends that the various interests of
stakeholders be integrated and harmonised to help achieve a common goal of
quality service delivery. The stakeholder level of influence should be taken
seriously since most of the stakeholders, if not involved in project
implementation, may influence other stakeholders to withdraw their support from
the provision of essential services, which may derail service delivery at
county governments.
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Pages:1-6
How to cite this article:
Kenneth Benard Orina "Stakeholder management strategies and service delivery in county governments in Kenya". International Journal of Academic Research and Development, Vol 8, Issue 5, 2023, Pages 1-6
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