The changing economic conditions and social demands have changed the nature of work throughout the world. Now female workers carry not only the load of domestic work but also carry a significant part of the load of economic activity. Today women form an important part of the Indian Workforce. According to the information provided by the Registrar General of India, the work participation rate for women was 25.68 per cent in 2001. This is an improvement from 22.73 per cent in 1991 and 19.67 per cent in 1981. Their contribution to economic activity is in fact on the higher side than what is revealed by the different Indian Censuses. According to the nation-wide sample survey on Employment & Unemployment undertaken by the National Sample Survey Organization (NSSO) in India during 1999- 2000, female workforce is estimated at 124 million.

Today, India has more working women majorly in service sector than any other country in the world, according to a paper commissioned as part of NASSCOM's on-going gender inclusivity initiative in association with Mercer Consulting. The demand for women employees will grow with the continued growth of this sector.

The concept of Work Life Balance (WLB) is becoming more and more relevant in an ever dynamic working environment. This Paper provides a study on this aspect conducted recently with special reference to women employees in service sector. The study covers the causes of WLB imbalance and its impact as well as lists some remedial actions and their benefits.