The small scale business sector is very important to most economies generating significant social-economic wealth and employment. A packet of 80 questionnaires, was sent to randomly selected firms from Retails, Wholesale, Mobile Banking and Finance, Information Technology related service and advertising sector using stratified random sampling method. The research findings reveal that common ICTs such as computers and internet have high usage among firms. However, the use of high-technology ICTs is still moderate and there is need for more effort from all stake holders to focus on stimulating accelerated ICT innovation and adoption. ICT innovation has brought many changes in the operations in the business world such Mobile banking, Electronic Commerce (E-Business) E- Banking, Computerized stocking, online Learning (E- Learning). Spending by cash is slowly becoming out of business as many are making payments via mobile and electronic transfers. Additionally, due to ICT innovation many firms have gone online in marketing their business. Many have opened WhatsApp, Facebook, Twitter and many more social media to increase their market share. In this regard ICT innovations serve as a means of increasing productivity and efficiency. The study therefore, recommends that awareness be increased on the importance of ICT innovation amongst firms.