Customer satisfaction is an ambivalent and conceptual term and the actual manifestation of the level of satisfaction. It is very important because it provides producers and owners with a metric that they can use to improve and manage their business. Today’s era of globalization, deregulation, liberalization and privatization has created a competition in banking industry. The growing awareness, demand and interest among customers affect the banking industry a lot. Banking industry is a customer oriented service industry. This paper tries to highlight the customer satisfaction by the main leading Indian banks through service quality.