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VOL. 2, ISSUE 6 (2017)
Relationship between Employees job satisfaction and organizational commitment in hospitality services: A review of recent studies
Authors
Nisha Chaudhary
Abstract
India’s travel and tourism sector is expected to be the second-largest employer in the world, employing 40, 37,000 people, directly or indirectly, by 2019 (WTTC). Presently, hospitality industry provides 48 million jobs, directly or indirectly or 8.27 per cent of total employment and accounts for 5.83 percent of the GDP (MoT, Govt of India). Being a human centric industry the abilities, behaviour, and attitudes of employees have become the very foundation stone of the business and they also play a critical role in guest satisfaction/dissatisfaction which ultimately leads to success/failure of an organization. Considering the importance of employees, organizations are emphasizing on satisfying their employees as it leads to higher productivity, low turnover, reduced absenteeism, increased morale and above all increases the commitment level toward the organization. A number of researches are carried out to see the relationship of satisfaction and commitment in various industries globally but the number of studies on this area especially in hospitality industry and Indian milieu is very few. Therefore, it is imperative to study the relationship of job satisfaction and organizational commitment in hospitality industry. Presented paper incorporates a comprehensive review and conclusion of recent literature available on the problem identified.
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Pages:1298-1302
How to cite this article:
Nisha Chaudhary "Relationship between Employees job satisfaction and organizational commitment in hospitality services: A review of recent studies". International Journal of Academic Research and Development, Vol 2, Issue 6, 2017, Pages 1298-1302
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