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VOL. 2, ISSUE 6 (2017)
Role of total quality management in banking sector
Authors
Anita Rani
Abstract
Now-a-days, in modern global economics, public sector commercial banks are facing serious challenges from domestic and international market competition. Such reasons are limited potential in adopting new managerial methods to handle with the present challenges in the business environment. Thus, it is rare to see commercial banks showing any sort of progress in the dynamically changing global market. Consequently, public sector commercial banks tend to be more innovative and competitive to survive in such a conditions. However, to make commercial banks to improve their operation systems continuously, one should provide a high standard of products and services, and organizations have to provide their employees with the proper tools and techniques, especially those individuals involved in the process of continual improvement and one such technique is known as Total Quality Management. This study will focus on impact of TQM practices on the performance of public sector commercial banks.
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Pages:1236-1238
How to cite this article:
Anita Rani "Role of total quality management in banking sector". International Journal of Academic Research and Development, Vol 2, Issue 6, 2017, Pages 1236-1238
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