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VOL. 2, ISSUE 5 (2017)
A study on “Efficiency augmentation of RTI operations applying information system tool with modern technology” in a tertiary care institute
Authors
Rajesh Kumar Tiwari, Siddharth Rao PS, Hem Chandra, Dr. Pawan Kumar Verma
Abstract
Background: Information is the hide blood that sustains political, social and business decisions3. Enactment of Right to Information Act (RTI) 2005 in Indian democratic setup has made government machinery more transparent, responsible and accountable. Though the Act specifies furnishing the information with in stipulated time by different level of authorities, however, the fact that monitoring of dispersion and efficacy of chain, mechanism has not been developed by most of the organisations. This leades to violation of the Act and dissatisfaction amongst information seekers. The similar situation prevailed at a tertiary care hospital “Sanjay Gandhi Postgraduate Institute of Medical Sciences, Raebareli Road, Lucknow. To overcome this problem dedicated arrangement was framed and “Central RTI Cell (CRC)”was created. Objective: The objective of present study is to focus on the circumstances which led to creation of “Central RTI Cell (CRC)” and to highlight the outcome of establishing the cell in terms of changes which occurred in monitoring and efficiency. Methodology: A Software eRTIMed was created by CRC. Individual application allotted one Unique Dispatch Number (UDN) number for future references. All requests for information under RTI Act made by seeker, reply of PIOs, Inter PIO Correspondances, appeals and any other activities related to RTI was entered and managed by CRC. It is also monitored regularly interms of request/ correspondences. Regular feedback on flow of information, Difficulties faced by the PIOs were addressed by the CRC/PIO by means of inter office and monthly meetings. Thus the creation of CRC was focussed on monitoring and control over movement of application and dissemination of information. Observation: Onward July 2015, all RTI Applications received by SGPGI are routed and distributed to PIOs through CRC by an Electronic Right to Information package software (eRTIMed Package) systems through a Unique Dispatch Number (UDN). Correspondances made by PIO to the Applicants are also made available to CRC. Regular feedback on flow of information, difficulties faced by the PIOs are given by the CRC/PIO through interoffice and monthly meeting. 6 months before inception of software (before July 2015), the pendency of RTI applications was 23 out of 191 (12.04%). But immediately after 6 moths of inception, the pendency was reduced to 11 ot of 363 applications (3.02%). Thus the efficiency augmentation was achieved to the tune of 9 % within 6 months. Thus the system gained about 10% improvement in efficiency in movement of reply. Conclusion: The success of eRTIMed package software in terms of speedy disposal of RTI applications was remarkable as no application was found missing and eRTIMed package software provided all information at the click of a button by a UDN number. Decision to create “Central RTI Cell” at SGPGI has since been found to be effective and efficient. Its importance has been demonstrated in a very short time span of only 6 months.
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Pages:751-758
How to cite this article:
Rajesh Kumar Tiwari, Siddharth Rao PS, Hem Chandra, Dr. Pawan Kumar Verma "A study on “Efficiency augmentation of RTI operations applying information system tool with modern technology” in a tertiary care institute". International Journal of Academic Research and Development, Vol 2, Issue 5, 2017, Pages 751-758
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